Cancellation & Refund Policy

Last Updated: 17th Dec 2023

Thank you for choosing Kuava Digital for your digital needs. We appreciate your trust in our services. Please read our Cancellation & Refund Policy carefully before engaging with our offerings.

Cancellation Policy:

Service Cancellation:

Clients can request the cancellation of ongoing services by providing a written notice via email to info@kuavadigital.com
A minimum notice period of two weeks is required for service cancellation.
Kuava Digital reserves the right to cancel services if there is a violation of our terms and conditions.

Project Cancellation:

For design, development, or any project-based services, a written request for cancellation must be submitted.
Depending on the project's stage, a cancellation fee may apply to compensate for the work completed.

Refund Policy:

Advance Payment:

All services require an advance payment before initiation.
In case of cancellation by the client, the advance payment is non-refundable.

Invoice Clearing:

Clients are required to clear invoices within 15 days of receipt.
A 10% late fee may be applied to overdue invoices.

Refund Eligibility:

Refund requests for completed services will be considered within 15 days of project initiation.
Eligibility for a refund is subject to the terms agreed upon in the contract.

Notice Period:

Clients must provide a notice period of two weeks for any service cancellation or project termination.

Project-Specific Refunds:

For project-based services, refund eligibility will be determined based on the completed work and resources invested.

Exceptions:

Force Majeure:

Kuava Digital is not liable for refunds or cancellations in the event of unforeseen circumstances, such as natural disasters, political instability, or any force majeure events.

Violation of Terms:

Kuava Digital reserves the right to refuse refunds for clients who violate the terms and conditions of our service agreement.

If you have any questions about our Cancellation & Refund Policy, please contact us at info@kuavadigital.com.

By engaging with Kuava Digital's services, you acknowledge that you have read and agreed to our Cancellation & Refund Policy.

Note: Kuava Digital reserves the right to update or modify this policy at any time without prior notice. It is the responsibility of clients to review this policy periodically.

Thank you for choosing Kuava Digital.